CSR (me): and what are we picking up for you today?
Customer: an envelope. Wait! It's brown though, is that ok?
When you call in to a courier company (especially a local one) we don't charge by the color of the envelope. Hell, we don't even care if it's a big one or a small one. We want to know if we're picking up a little package or a crate of salmon. When you call, please just let us know it's an envelope, I really don't give a shit if it's purple.
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