One of my absolute hated questions I ask when someone tells me that a box is 85 LBS, is asking what the dimensions are. We need to know in case its 8 feet long and we need a bigger vehicle, and how I need to price it out the next day when I go through the orders.
CSR (me): and what are the dimensions of this box?
Customer: what do you mean dimension?
CSR: the size of the box. I can take inches, centimeters, and feet.
Customer: oh... I don't know. A foot?
CSR: a foot by...?
Customer: a foot?
CSR: ok, there are 3 dimensions, I do need 3 dimensions here.
Customer: 3 dimensions?
CSR: yes. Length by width by height.
Customer: ohhh. Ok. So a foot by a foot.
CSR: (just writes down 2x2x2 and charge then more for being a pain in the ass)
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